Write Newsletters That Convert Your Readers

Newsletters are a great way to connect with your audience and keep them up-to-date on your latest news. They can also be a great way to make money!

As a small business owner, you know that keeping your customers engaged is key to your success. One of the best ways to do this is by sending them newsletters to keep them up-to-date with the latest in your business or industry.

However, if you want your newsletters to convert readers into customers, you need to write them in a way that engages them. In this blog post, we’ll share some tips for doing just that. Read on!


Why should you focus on newsletters to make money?

Make money with your newsletters!

When it comes to increasing revenue, newsletters are often overlooked in favor of flashy social media campaigns or flashy advertisements.

However, newsletters have the unique ability to foster lasting engagement with your audience, as subscribers have actively chosen to receive your content regularly.

This means that not only do newsletters have higher open rates and click-through rates, but they also have the potential to drive repeat purchases and customer loyalty.

In other words, newsletters aren’t just a quick cash grab – they can serve as a long-term investment in building a strong and engaged customer base. So don’t underestimate the power of this marketing tool – focus on building a quality newsletter and watch your revenue soar.


Why is your email list your goldmine?

From a business perspective, your email list is your goldmine. They are people who have actively chosen to receive updates and information from you, setting them apart as engaged and interested customers.

You already know their email address, giving you the means to reach out directly to them with personalized newsletters and offers.

Your email list also includes those customers who have demonstrated loyalty by choosing to stay subscribed over time, making them valuable long-term brand advocates.

Another awesome thing about your email list is that you own it, nobody can take it away. Are email lists, emails, and newsletters valuable? Well, look at this:

“AppSumo.com is a 7-figure business, and 90%+ of our revenue comes from emails”

Noah Kagan

Maintaining a quality email list means having direct access to a highly engaged and loyal audience. And that, my friends, is the definition of gold.

Now let’s move on and see how you can make money from your audience with newsletters.


email marketing tips

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What are some great tips for money-making with newsletters?

Here we’ll cover some tips that will turn your newsletters into a money-making machine!


Make sure your newsletter has a great and clear value proposition

When it comes to email marketing, the most important thing to remember is that your subscribers have chosen to subscribe to your newsletter.

To get your subscribers to continue reading and engaging with your content, you must provide them with value. Remember to do so, and make sure you know your target audience well.

One of the best ways to communicate this value is through a clear and compelling value proposition. It’s not enough to simply announce that you have a newsletter – what are the specific benefits that subscribers can expect?

What solution are you offering? Make sure this is prominently featured in both your email sign-up forms and within the newsletters themselves.

Your email list is a valuable asset – ensure you’re clearly communicating the value you offer in your newsletters to engage and retain subscribers effectively.

One way to create a value proposition is with the Value Proposition Canvas from Strategyzer.


Strategyzer Value Proposition Canvas

When it comes to creating a value proposition, Strategtzer is an invaluable tool. Using Strategtzer’s proprietary methodology and resources, you can uncover the unique value that your product or service offers to customers.

With your value proposition, you want to differentiate yourself from the competition and ultimately drive new business and increased profits.

By synthesizing customer feedback and market analysis, you will create a clear and compelling value proposition that resonates with your target audience. Use this when writing up your next newsletter, and those on your email list will ultimately benefit.


Have great content to drive revenue from your newsletters


Have those readers of your newsletter always click the CTA!

Great content is the key to driving revenue from newsletters. It shows that you have a clear understanding of who your audience is and what they want.

Your content should not only provide value and purpose, but it should also provide them with a reason to convert and make a purchase.

A newsletter filled with spam or irrelevant content will only lead to subscribers unsubscribing or marking it as spam.

On the other hand, creating content that speaks directly to your target audience will drive conversions and ultimately result in increased revenue for your business.

As Steve Jobs once said, “People don’t know what they want until you show it to them.” So focus on creating content that your audience truly wants and needs, and watch as it drives success for your newsletter and business.

So, with your newsletter content, make your value offering clear, in line with your audience’s needs, and of course, on brand.


Make sure your newsletter has a logical and user-friendly flow

When creating your newsletter, always consider the user experience. The flow should be logical and make it easy for readers to navigate through the newsletter and find the information they want.

Headlines should be clear and persuasive, catching readers’ attention and enticing them to read further.

So make sure your newsletter not only looks good but also functions well for its intended audience.

Take the time to thoroughly review and test out the newsletter layout before sending it out to ensure a positive user experience.

Your readers will appreciate the effort and thought put into creating a newsletter that flows seamlessly throughout.

And in terms of overall effectiveness, don’t underestimate the power of a well-designed newsletter with a logical flow – it can make all the difference in catching and keeping the reader’s attention.


Iterate and learn from your analytics to improve the resonance of your newsletters

As a content creator, it’s important to iterate and improve the quality of your newsletters constantly.

This means regularly analyzing the analytics and data surrounding your newsletter to see how well it resonates with your audience.

Are they opening your emails? Are they clicking on links and taking action as a result of reading your newsletter?

These metrics can give you valuable insight into what works and doesn’t in terms of content and design.

From there, you can iterate and make adjustments accordingly to improve the resonance of your newsletters and keep your audience engaged.


Use design thinking to improve your newsletters for your audience constantly


The iterative design process

When designing a newsletter, it’s tempting to just go with our gut feeling about what looks good.

But by incorporating design thinking into our process, we can make sure we’re creating a newsletter that not only looks visually appealing but also effectively communicates your core message and meets the needs of the users.

This means using design principles like hierarchy, contrast, and negative space to create an organized layout that guides the reader’s eyes.

It also involves ideating and prototyping multiple design options and testing them with real users to gather data on what works best.

And finally, continuously iterate and improve based on this data and user feedback. By taking a design theory-informed approach, you can create a newsletter that genuinely resonates with your audience.

Don’t be afraid to take risks and try new things – the only way to truly know what works is to experiment and learn from the results. Keep iterating, keep learning, and keep improving the quality of your newsletters.


Final thoughts

Newsletters can be a great way to convert your readers into paying customers. They offer an opportunity to provide great value and drive revenue through well-crafted content.

By taking advantage of the tips we’ve outlined, you can create newsletters that are both lucrative and engaging for your audience. You will be sure to grow your email lists with force.

Want to learn more? We’ve got plenty of resources on our blog about how to improve your newsletter and email strategy.

If you’d like to chat about how email can drive revenue for your business, please call us. It is obligation free.



What other marketing tactics can help improve sales?

Want to make more sales and profits? Here are some useful marketing tactic blogs. You can combine them with your newsletter execution. We invite you to read:

Are you a busy business owner? You may not have the time to run the marketing tactics you need to make money regularly. If this is the case, we encourage you to review some of our strategic marketing services to drive more sales:


5 Traditional Chinese SEO Tips for Hong Kong Businesses

Are you looking to target Chinese-speaking customers in Hong Kong? If so, it’s important to ensure your website content is written in traditional Chinese.

And, just as in any market, SEO and website ranking is important in Hong Kong, especially for traditional Chinese content. Making your website content available in traditional Chinese is wise. It can be a great way to connect with more potential customers in Hong Kong.

But creating effective SEO content in this language can be tricky. Especially if you’re not familiar with the nuances of writing in Traditional Chinese. That’s why we’ve put together five handy tips to help you get started! Keep reading for more information.


What are the most important things to remember with Traditional Chinese SEO?

Regarding Traditional Chinese SEO, the most important thing to remember is your target audience. Hong Kong and Taiwan use Traditional Chinese, but they have different preferences and cultural nuances.

Keep this in mind when creating content and selecting keywords. As we are focusing on Hong Kong, you will need to select keywords specific to Hong Kong audiences.

Another important factor is which search engines you want to target. While Google dominates the market globally, Yahoo search is also used by Traditional Chinese speakers in Hong Kong. It is wise, then, to account for both Google and Yahoo search engines when doing Chinese SEO for Hong Kong.

Now let’s get on it with some more Traditional Chinese SEO tips for you!


Remember the nuances of Traditional Chinese dialect in Hong Kong
Remember the nuances of Traditional Chinese dialect in Hong Kong


Use Hong Kong Chinese keywords in your title and throughout your content

When optimizing for the Hong Kong market, it’s important to incorporate traditional Chinese keywords and phrases.

Traditional Chinese is still the dominant writing system used in Hong Kong, so using simplified Chinese or featuring English words as your primary keywords will not effectively reach your target audience.

It’s also important to consider regional variations in search terms – for example, “hot pot restaurant” may be a popular search term in mainland China, but “steamboat restaurant” would be more commonly used in Hong Kong.

Staying up to date with current trends and staying abreast of changes in Google’s algorithm can also help ensure that your content ranks highly in local searches.

Traditional Chinese SEO strategies work the same as their English counterparts. When optimizing for Traditional Chinese websites in Hong Kong, investing in white hat SEO tactics will pay off with increased website traffic and a better brand image. So don’t get left behind – stay updated on Google’s algorithm changes and invest in exceptional Chinese SEO practices. Your business will thank you for it.

In short, implementing traditional Chinese SEO techniques and including relevant Hong Kong-specific keywords can greatly improve your search visibility and boost traffic from the Hong Kong market.


Mobile SEO is important in Hong Kong

Make sure your website is optimized for mobile

If your website is targeting users in Hong Kong, it’s crucial to make sure you’ve optimized it for the booming mobile market.

Traditional Chinese language support and proper Schema Markup on your website are essential for Hong Kong users, as the majority of searches are done on mobile devices.

In fact, GSMA Intelligence’s numbers indicate that mobile connections in Hong Kong were equivalent to 182 percent of the total population in January 2022. With such numbers, keeping a mobile-first mindset is crucial.

Don’t miss out on potential customers by neglecting to properly configure your website for mobile SEO in Hong Kong. Stay ahead of the game and stay accessible to this thriving market.


Create a strong social media presence in Hong Kong

Having a strong social media presence in Hong Kong is crucial for businesses that want to rank well on search engines.

In cities like Hong Kong, where the population is highly active on social media platforms, companies that don’t have a strong presence risk being left behind in the digital age.

Social signals from popular platforms like Facebook and Instagram are factored into search engine algorithms, especially Google.

This means companies with more likes, shares, and followers will appear higher on search results pages. We have written a great post on social SEO to shed more light on this topic.

Additionally, having a solid social media presence can increase brand recognition and trust among Hong Kong consumers. So for those looking to excel in Hong Kong’s competitive market, investing in a robust social media strategy is essential for success.


SEM campaign with first Page

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Publish high-quality content that is relevant to Traditional Chinese readers

The internet has completely revolutionized the way we consume information and entertainment. Hong Kong, like everywhere else, values great content.

It’s more important than ever for Hong Kong readers to have access to high-quality online content. Not only does it engage readers, but it also has great readability and increases the chances of being shared on social media platforms.

In a world where fake news is becoming increasingly prevalent, it’s vital that Hong Kong readers have access to accurate and well-researched content.

In addition, high-quality online content not only attracts potential customers but also helps to engage them and turn them into conversions. 

Good content has the power to build trust and establish credibility in a brand.

On the other hand, low-quality content can quickly turn away potential customers and damage a brand’s reputation.

Investing in high-quality online content is a no-brainer for any business or individual looking to make a mark in Hong Kong’s digital world. 

So remember to prioritize creating high-quality content to stand out and truly succeed in the 852.

Don’t skimp on the time or resources necessary for producing top-notch content – it will pay off in the long run with increased conversions and happy customers.


Monitor your online reputation and respond to any negative comments quickly and professionally

As a business operating in the digital age, it’s crucial to monitor your online reputation. One negative comment on social media can quickly spiral into a PR disaster, especially in the fast-paced environment of Hong Kong.

This can have a significant impact on your SEO efforts, as people are less likely to trust and engage with a company that has a poor online reputation. 

So, it’s important to monitor for any negative feedback and address it immediately in a professional manner.

Responding quickly shows that you care about customer satisfaction and are willing to make things right. In the long run, this will not only improve your online reputation but also positively affect your SEO performance.

Don’t let one negative comment ruin all your hard work – monitor and respond to online feedback proactively and see the benefits for both your reputation and SEO success.


Google search result in Traditional Chinese SEO
Google search result in Traditional Chinese SEO

What about using an expert Traditional Chinese SEO agency?

As a business owner operating in Hong Kong, it’s important to have an expert SEO agency on your side.

Utilizing a traditional Chinese SEO agency can give you a leg up on the competition, as they are intimately familiar with the language and intricate cultural nuances. 

By accurately targeting your audience, you’ll increase visibility and drive more traffic to your website.

Additionally, an experienced agency can keep track of constantly evolving search engine algorithms and adjust your strategies accordingly. 

In short, partnering with a traditional Chinese SEO agency allows you to effectively tap into the vast potential market in Hong Kong and beyond. 

Don’t miss out on these benefits – start working with an expert agency today.


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We know you want to make real money! Get ready to convert customers like crazy. Please do not delay. Contact us today!


What else can you do to improve your sales in Hong Kong?

Boosting your sales via digital channels in Hong Kong is no easy feat. Hong Kong is a fiercely competitive market. We have some great blogs you can read that will help make you earn more in Hong Kong:

If you are a busy small business owner or entrepreneur, you probably have a lot on your plate. If this is the case, we encourage you to review some of our strategic digital marketing services to drive more sales:


Final thoughts on Traditional Chinese SEO for Hong Kong

While following these tips will certainly help your website rank higher in Chinese search results on Google, it’s important to keep in mind that SEO is an ever-evolving field.

What works today may not work tomorrow, so it’s crucial to stay up-to-date on the latest trends and changes in the industry.

At First Page, we are committed to helping our clients achieve their business goals, and we continuously update our services to ensure that our clients have access to the latest and most effective SEO techniques.

If you want more information about how we can help you improve your website ranking in Hong Kong, please don’t hesitate to contact us. We are happy to answer any of your questions and discuss how we can help you grow your business in Hong Kong.



3 SAAS Marketing Tools that will Triple your MRR

If you’re like most business owners, you’re always on the lookout for new and innovative ways to increase your MRR (monthly recurring revenue). Luckily, there are several SAAS marketing tools available that can help you do just that.

In this blog post, we’ll introduce you to three such tools and show you how they can help triple your MRR. So without further ado, let’s get started!

Having experienced 500% growth over the past seven years, the SAAS industry is expected to be valued at $240 billion by the end of 2022

But with great opportunity comes great competition – SAAS businesses are now fighting tooth and nail for their piece of the pie. 

Simply put, it’s an all-out war for attention and customers.

Which is why if your SAAS business wants to stand out from the pack, you need to make sure your marketing game is primed for domination. 

In this article, we’ll uncover the three best SAAS marketing tools for your business, so you can scale faster than your competitors, generate leads on autopilot, and triple your MRR in record time. 

#1 – Leadpages (for landing pages)

SAAS marketing with Leadpages

Here’s the truth.

It doesn’t matter how well you scale your SEO.

It doesn’t matter how good your IG posts are. 

It doesn’t matter how much you spend on your Google Ads campaigns. 

The fact is if your landing pages don’t AMAZE your target audience when they visit your site, then all of your marketing budgets are basically going to waste.

And frankly, your landing pages need to be more than just amazing – they have to follow the best practices to ensure they are optimized for leads and that they convert like crazy.

This is why the first entry in our best SAAS tools is Leadpages. 

Leadpages is one of the best landing page builders on the market and is especially helpful if your business doesn’t have a large in-house coding team. 

Leadpages allows the marketers on your team to create optimized landing pages that will increase conversions and customer LTV, while reducing your bounce rate and overall marketing costs. 

Pros & Cons of Leadpages

✅ Simple to use

✅ Dozens of templates

✅ Integration with other software

❌ Quirky backend

❌ Limited access to A/B testing

❌ Can’t replace a professional developer

Is Leadpages for you?

At the end of the day, there is no substitute for a custom-made landing page. It will win in any landing-page-battle, ten times out of ten.

But not every SAAS business has access to, or the budget to support, a full-time team of developers.

If this is the case with your business, then using software like Leadpages can help you effectively create, and publish, optimized landing pages that drive leads from day one. 

Also, due to its ease of use, Leadpages allows you to work fast, meaning you can get new landing pages up quickly to test them. 

Leadpages alternative

There is no lack of great landing page builders out there. Be sure to also check out Unbounce and Clickfunnels. 

#2 – AHREFs (for SEO)

SAAS marketing with AHrefs

SEO and SAAS are sort of like tacos and tequila… they just go so well together!

In fact, out of all the industries in the world, few have embraced SEO the way that SAAS businesses have. 

Which is why most SAAS companies don’t consider SEO to be a potential marketing channel – they look at it as an essential part of their growth.

And many of them are doing so with the help of AHREFs.

The world’s premium SEO software, AHREFs gives you access to a powerful suite of SEO tools that will take your presence on Google to the next level. 

AHREFs allows you to spy on your competitors, identify low-competition keywords, track your positions on search engines, and discover exactly where your backlinks are coming from. 

And over the years, AHREFs has expanded its capacities, not only helping with SEO, but content marketing, PPC, trending topics, and much more.

Pros and cons of AHREFs

✅ Incredibly robust

✅ Best keyword research tool

✅ Growing to be more than just an SEO tool

❌ Complex to use

❌ Knowing what to do with data can be tricky

❌ SEMRush is better for PPC + SEO

Is AHREFs for you?

While SEMRush is a very close second, we just think that AHREFs is as good as it gets for an SEO tool.

If you are looking to elevate your SEO – not only through evaluating your own site but by also evaluating where your competitors are getting their traffic and links from – then AHREFs is a no-brainer.

We’ve used AHREFs to help countless SAAS businesses get more organic traffic by working smarter. This means targeting the right keywords, and improving and building upon proven competitor strategies. 

AHREFs alternatives

While we slightly prefer AHREFs for SEO, the truth is that SEMRush brings basically just as much to the table and also can help greatly with your Google Ads campaigns.

It should also be noted that if your team is on a budget, Google Search Console can give enormous insights into your website’s performance – and it’s completely free!

#3 – Hubspot (for CRM)

SAAS marketing with Hubspot

While one could argue you don’t need landing page software like Leadpages (you can just hire in-house developers) and you don’t need SEO software (you can just hire an agency), you absolutely DO need a CRM tool.

CRM stands for ‘client relationship management’, and is the software that helps you convert cold traffic into blazing hot evangelists of your brand. 

Hubspot is one of the best options on the market for CRM, not only because of the CRM capacity but also because the software integrates seamlessly within your entire SAAS funnel.

Hubspot allows you to generate leads, but most importantly, continue to nurture them through your funnel. This includes email, SEO, social media, and more. 

Pros and Cons of Hubspot

✅ Can optimize your entire funnel

✅ Simple UX

✅ More tools frequently added 

❌ Confusing pricing tiers

❌ Limitations with the free plan

❌ Simple to start but complex to scale

Is Hubspot for you?

If you are looking for a single CRM program that helps optimize every part of your digital funnel, we’ve found Hubspot to be one of the best options.

But it’s important to understand that while Hubspot is intuitive and easy to set up, it takes a professional to run the software at scale and to get the most bang for your buck

Be sure whoever is running your Hubspot campaign has experience tracking and nurturing leads, so you can be sure that you are getting the most out of your investment. 

Hubspot alternatives

Although SalesForce has a bit of a dated backend, it’s a favorite for many in the industry. Zoho is another robust CRM with plenty of features and a great pricing structure. 

Final thoughts on the best SAAS marketing tools

No matter if you are a scrappy SAAS startup, or an established brand already dominating your vertical, these 3 SAAS marketing tools will help you outgrow your competitors, and increase the LTV of your customers. 

Here at First Page, we have been helping SAAS companies like yours achieve immense growth by helping them create a detailed digital marketing strategy, and designing a holistic funnel that helps turn cold traffic into blazing-hot superfans of your product. 

If you are looking to grow your SAAS company with next-level digital marketing, be sure to reach out to a First Page Digital Strategist today. 

Can Netflix’s Marketing Model Give You the Boost You Need?

Netflix’s marketing must be good! The shocking truth across our office is that hardly anyone is watching cable or traditional TV anymore. Some of us are paying for cable services that we no longer actually use! Why would anyone do something like that you ask? Because Netflix has become our default choice for leisure and entertainment.

There’s so much info out there about Netflix’s marketing strategy and unique selling points. Almost every person on Earth has an idea about Netflix and how it works. But is there actually some kind of wisdom that we as marketers can pick up from the marketing model Netflix employs?

Totally! We believe there’s a great deal to learn from Netflix’s marketing model. These lessons are sure to help your business too!

Netflix’s marketing: Key lessons for you

Are you aware that 2021 saw Netflix spend around 2.55 billion USD on marketing campaigns?

There has been a recent rise of other similar completing platforms like HOOQ and Viu. As such, we expect Netflix’s marketing spend to greatly increase in the future.

We all wish we had such an insane marketing budget. Let’s see how it’s spent and get into the 7 lessons we can learn by examining Netflix’s marketing model.

1.   Gain reach with omnichannel marketing just like Netflix

Netflix employs omnichannel marketing strategies with its curated combination of in-app and external efforts. Apart from the tantalizing trailers and previews we see within the app, Netflix also leverages other platforms like YouTube rather heavily. Here, they publicize even more previews and trailers of upcoming shows with ads before the videos you click on.

Additionally, Netflix is also an incredibly active part of the Twitter landscape. Whether their team is circulating memes that have relevance to their shows or exclusive behind-the-scenes footage, it’s easy to find some kind of Netflix content on all major social media platforms.

Netflix's marketing strategy uses omnichannel marketing
See the original Tweet on Twitter

2.   Engagement is Key

This is probably something we’ve said no less than a thousand times, but in the current marketing landscape, engagement is key.

Engagement is the driving force behind keeping you connected with your audience. It also proves to your target audience that their desires for what they want to see from your brand aren’t falling on deaf ears. Engagement is also a critical tool in building awareness and gaining the traffic you need to get a strong foothold within the digital ecosystem.

We find it fascinating how Netflix keeps its target audience engaged in its content through social media. This GIF, for instance, accumulated over 800 thousand views!

Neflix's marketing tips
Original IG post is here

It’s interesting to see that no matter how relevant and ingrained into society Netflix has become, they’ve never ceased finding successful methods of engaging with their audiences.

3.   KOL Marketing Adds Value

Where influencer and social media marketing are concerned, key opinion leaders (KOLs) are an important resource. But why is this?

The simple answer is that KOLs add value due to experience and expertise.

Netflix co-founder, Marc Randolph, has been contributing to podcasts and actively sharing his knowledge and ideas with the wider world for years. He’s also an active member of LinkedIn, another platform he uses to give people access to his ideas and business and entrepreneurship expertise.

Nick Bell, our founder, even had the opportunity to interview Marc, alongside Lisa Teh from the CODI Agency! Take a listen to the interview on Spotify.

Marc’s online presence makes it easier for Netflix to transcend mere video streaming as a form of engagement. Instead, his online activity adds value, shares education, and highlights global trends and occurrences. He injects a deeper level of humanity into Netflix, making it feel like a more inclusive, uplifting, and approachable brand.

4.   Your Brand Needs Humanity

There are many ways that Netflix gives its brand humanity. Aside from corporate matters, Netflix also has its Netflix originals’ cast members participate in online talk shows and other popular media.

Netflix’s marketing relies heavily on what we call the soft-sell and, of course, giving their brand human qualities. Once a new show is released onto the platform, you’ll likely see the cast members on other social media, answering trivia questions or playing other games. This serves two purposes: it humanizes the celebrities playing roles in the show and functions as an after-sales tactic to increase viewer engagement and brand recall.

Check out this video of the cast of Stranger Things taking character quizzes:

Source: Buzzfeed Celeb

5.   Keep Viewers Engaged with Personalized Content

Being that we are in Hong Kong, HK dramas are our all-time favorite shows. It’s, therefore, no surprise that our staff’s Netflix accounts keep notifying them when a new Hong Kong drama drops.

Netflix’s marketing collects useful data from its users. User preferences can then cleverly dictate what sort of content Netflix recommends. In notifying you about the content you’re interested in, you’re more likely to find Netflix more engaging.

Just like a clever, targeted ad campaign, marketing gurus and businesses alike need to realize the importance and global significance of user-driven personalized messages. One size fits all hasn’t been an appropriate marketing strategy for quite some time. Expanding your customer base largely depends on users feeling that you remember their previous interactions with your business.

6.   Want to be Memorable? Use Memes

Netflix is one of the most prolific platforms to master meme marketing. Meme marketing has been huge in social media, and Netflix is at the forefront.

Simultaneously relatable and witty, these memes have amassed over 15 thousand likes and was retweeted more than 1000 times.

Netflix's marketing uses memes
See the original Tweet

The further these memes go and the more traction they pick up on social media, the further Netflix can extend its reach. Not to mention the rapport it has a chance to create with its followers and consumers.

Now, none of this means that you absolutely have to use memes in marketing. Memes aren’t compatible with all businesses realistically, and it might not even be your thing. However, the takeaway from this is that you, as a brand, need to leverage the most creative means to get yourself to stand out.

7.   Make Your Platform Accessible

One of the most amazing things about Netflix’s marketing is that they help us to catch up with the latest installment of our favorite dramas anywhere and everywhere.

Netflix has a mobile app, so you can use it on your phone and tablet, and you’re even able to use it on your computer and TV! The key takeaway here is that if you want to extend your reach, you need to be accessible from multiple platforms.

For example, if you’re in the process of reworking your website and optimizing it for search engines like Google, you should also make sure that the mobile SEO and page look good and are functional on smartphones and tablets.

Your goal with marketing should be to give your customers as many options as possible while simultaneously extending your reach.

Final thoughts

Final thoughts on Netflix’s marketing model

At the end of the day, your marketing depends on your customers, business needs, constraints, and ultimate goals. Netflix provides great insights on how to engage your audience and ultimately get them to pay for your services.

It seems clear that streaming is fast taking the reins from traditional television services, but is Netflix going to remain ahead of the rest of the streaming services?

Who knows! While the future may be uncertain on that front, one is guaranteed: Netflix won’t cease its marketing efforts any time soon. That goes for their business development as well.

This is, however, great news for their customers because we can rest assured that we’ll be getting tons of new memes and content!

If you are a busy business owner, We also invite you to review some of our services such as SEO, Reputation Management, and Social Media. We offer a no-obligation consultation. We would like to give you the marketing magic that Netflix has to make your business rock!

Customer Journey: 5 Simple Steps to the Knowing it

The customer journey is otherwise referred to as ‘the customer purchase process’ or ‘digital customer journey.’ It is the path a customer undertakes before making a purchase.

It is imperative that salespeople understand the customer journey thoroughly, as it will help them enhance their lead generation and develop brand awareness as well as their overall sales strategy.

Here, we reveal the five stages of the digital customer journey and how you can effectively utilize this in purchase journey marketing each stage to grow your business.

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PURCHASE JOURNEY PART 1. RECOGNIZING A NEED OR IDENTIFYING A PROBLEM

The 5 steps of the customer journey

Let’s start with the basics. This is often viewed as the most imperative step in the customer journey. In the diagram above, you can see how the digital customer journey has been made into a customer journey map.

In the awareness stage of the customer journey map, consumers will first recognize a need or a problem before deciding to purchase a product or service.

This need or recognition of a problem can be triggered through internal means like hunger. External stimuli can also be important.

Some instances could be Facebook ads, Instagram ads, or the by word of mouth through friends and family. It is important to identify pain points at the start of the customer journey mapping process.

There are many examples of customer journey maps. We recommend you base your customer journey maps on one of these templates.

PURCHASE JOURNEY PART 2. GATHERING INFORMATION

The next stage of the customer journey and the customer experience is to find out information about the product or service. In the customer journey map, this is known as the consideration stage. Even for an existing customer, this part of the digital customer journey should not be ignored.

The consumer does this so that they can identify and consider the resources that are related to their purchase decision. Potential buyers might find this information through videos, publications, and other online media.

It can also be found through word of mouth too. Customers may speak to those with experience with the product or service. In terms of customer experience, word of mouth is similar to a review of a product or service in the buyer’s journey.

The recent pandemic has affected our ways of life. Many consumers now tend to place a greater emphasis on online research.

Therefore, as a company, you should take advantage of the burgeoning digital landscape and SEO (search engine optimization). SEO can give your brand the exposure, popularity and platform it needs to find as many new customers as possible. 

Remember, don’t let your marketing team ignore SEO when making a customer journey map.

CUSTOMER JOURNEY PART 3. CONSIDERING THE ALTERNATIVES

People will want to analyze the various products and brands based on the ulterior attributes of the product. Let’s look at backpacks as an example.

Customers in their digital customer journey may have studied a variety of brands before making their purchase. For instance, They will consider the capacity, color, security, and other features of each backpack. They will be more than likely researching multiple channels as part of their consumer journey.

These are the products that can provide the customer with the same benefits regarding the product they are searching for. The attitude of the consumer can greatly affect this part of the buying process.

In this part of the customer journey phase, the consumer is hoping that their customer expectations will be met. Their pain points or problems will be solved by the offer of the product or service.

Another important factor is the involvement that impacts the consumer’s evaluation process. In fact, a consumer with a positive buying attitude and have a greater level of customer interactions.

They will consider several companies or brands. However, someone with a less positive attitude and lesser involvement will do the opposite.

PURCHASE JOURNEY PART 4. TO PURCHASE OR NOT TO PURCHASE

A customer deciding whether to make a purchase

This is the stage of the customer’s journey in which the purchase takes place in the buying process.

The final decision to make a purchase can be impeded by numerous factors. One factor is like receiving negative reviews from other consumers. One way to combat this is to encourage loyal customers to share their customer experience.

You may want to consider using customer surveys. The results of which you can place on your website. Customer surveys are also a great way to improve repeat purchases.

Another is, how much authority the seller holds in the industry. Even location is a factor, whether the physical store’s location is inconvenient.

For instance, consider once the consumer has gone through the earlier three stages. They then decide they would like to purchase a new jacket.

However, once looking at the webpage, they find negative reviews regarding the jacket. Therefore, they opt against purchasing it in favor of another brand. 

PURCHASE JOURNEY PART 5. POST-PURCHASE BEHAVIOR

This part of the customer journey map is known as the retention and advocacy stages. The consumer will then compare the product.

The product or service will be compared to similar products they have bought in the past and then judged accordingly. This is the stage that is most important for retaining customers and having customer loyalty.

The outcome of this stage can also influence the buying journey for similar customer decisions in the future. As you can imagine, it can have a huge affect on repeat purchasing decisions too.

If they like the product they received, they will be more likely to buy from your company in the future.

In some cases, they may even help you sell your products. They will advocate to others by influencing other potential customers through social media. On social media they will share their customer experience with others as a way to show brand loyalty.

DIGITAL MARKETING AND THE CUSTOMER JOURNEY

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As a brand’s digital marketer, you must be familiar with the above five steps of the purchase journey. Knowing the potential customer’s purchase journey is essential to convincing more people to purchase your product or service.

There are multiple ways in which competitive businesses can utilize digital marketing to engage their target audience. Of course, this is to lead prospects towards their product. These include:

What value to create during the customer journey?

  • Remember to provide relevant, quality and valuable content. This will increase brand awareness, you will be able to attract and acquire a greater number of potential customers. A solid digital marketing strategy will help convert audiences to become organic customers and eventually, retained clients also.

What to influence during the customer decision process?

  • By creating quality digital content, you will have greater potential to influence the customer journey. It is wise to complete steps such as updating your Google My Business and allowing customer reviews. This will establish a positive brand impression. Doing so will create the notion that your company is an authority in the industry and worthy of purchasing from.

How does digital marketing help brand loyalty?

You now know the process in which consumers make purchases in the customer journey. Also, you know how digital marketing can affect this process. Learn more about the customer journey by reading our piece Discover the Type of Facebook User Your Target Audience Is.

Are you may be a busy business owner? We would love to assist you in your digital marketing. Please look at SEO service as a way to engage your customers on their customer journey.

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